When implementing industrial computing solutions, time and precision are everything.
We recently worked with a customer who had been struggling to obtain a specific rack PC configuration that met their requirements. We quickly stepped in, providing clear communication and efficient service to deliver a solution without delay.
Our customer needed a powerful, reliable system tailored to their specifications, including the latest Intel 12th/13th Gen. Core processors. Given the struggles they had been facing, they needed a reliable solution quickly and without any unnecessary obstacles.
That's where our hands-on, consultative approach made all the difference.
We swiftly moved from enquiry to action, taking the time to understand the customer's exact needs upfront. By asking relevant questions as needed, we ensured that there were no unnecessary delays in the process.
Within days, we had their custom configuration underway. The result was a high-performance 19” rack-mounted chassis built to handle their specific applications, with:
- 13-Slot PICMG1.3 Backplane with 1x CPU slot
- Intel Core i3 Processor (12th/13th Gen. Intel Core)
- 16GB DDR5 Memory
- 512GB Industrial SSD
From the moment their enquiry was made, it took less than three weeks for the customer to receive their fully assembled and tested system—a stark contrast to the struggles they were experiencing previously.
The 13-slot PICMG1.3 backplane on their system allows for extensive customisation. On this occasion, this will include four 8 port RS-422/485 PCI serial cards, which the customer is planning to install themselves upon delivery.
We understand that for many customers, time is critical. Our approach allows us to understand technical requirements quickly and streamline the process from order to delivery.
By ensuring clarity and avoiding unnecessary delays, we were able to provide faster lead times and exceptional customer service to our valued customer.
If you’ve had difficulty obtaining the right system from other suppliers, contact us today. We’ll make the process simpler, quicker, and more efficient.
For more information, please get in touch with our knowledgeable team at 01782 337 800 or email sales@impulse-embedded.co.uk.
