Our services

Industry insight. Technology know-how.

Two words best describe our approach to services: comprehensive and flexible. Our linear service capability covers everything from design through to post-integration support. Our experience also tells us that every customer project has different requirements that demand a more tailored approach.

Impulse people know that quality of service delivery can make or break the success of every project and customer requirement - big and small. Whether you simply need a single device or a complex turn-key solution you’ll find the quality and attentiveness of our service delivery is never less than excellent. It’s a standard that all our customers expect and receive wherever they are - and whatever their need.

360 Assessment

Our rigorous 360 Assessment provides the basis for solutions which take full account of environmental factors, commercial imperatives and both legacy and proposed technologies.

Industrial environments are unforgiving to solutions that aren’t completely fit for purpose. That’s why we take a 360 degree approach to the question of what’s needed before providing answers. We believe in close collaboration with our customers but we’re also able to take a lead role in this crucial stage for any computing, control or communications project.

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Design services
Build services
Support services
Design services
Analysis
Technology analysis and selection
We recommend a suitable hardware and core platform for your project based on our 360 Assessment with you
Prototyping services
Chassis design and fabrication
We can offer a custom chassis design with metal and plastic fabrication to your exact requirement
CAD creation & management
Our 3D modelling/drawing design and library management service supplying you with documentation for installation and certification purposes
Custom branding
We can offer bespoke branding of your chassis including custom livery with your logo, I/O labelling, name plate, serial number and part code for all our embedded computing solutions
I/O & connectivity customisation
Custom I/O ports can be added to all our embedded systems to enhance flexibility and scalability for your application
Network topology
We can help with your network topology design and compatibility requirements based on our 360 Assessment with you
Peripheral card integration
We can integrate and test additional peripheral cards with your core computing platform ensuring compatibility with driver installation and system imaging
Customise cable harness
Custom or market specific connectors and specifications can be created and supplied in-house with all embedded and industrial computing solutions
LCD & board pairing
We can pair our range of single board computers to your choice of LCD panel with a custom display BIOS and cabling for a fully customised HMI to your exact requirements
Custom touch screen design
We offer a custom touch screen overlay design service to fit on your LCD panel for a unique OEM user display interface
BOM compatibility testing
Compatibility testing is provided free of charge as a standard practice for all components within your BOM (Bill of Materials)
BIOS modification
We can personalise splash screens, additional features and persistent settings on your core computing platform for continuity and reliability
Operating system development
We can create, install and deploy operating systems (Linux/Windows) with the option of Windows OS customisation to add features not available on desktop variants
Customer software testing & integration
We offer preloading of your software to ensure compatibility and inclusion in the imaging setup process
SaaS integration and configuration
Installation of remote device management software is available on all our compatible hardware platforms
SIM installation, configuration & management
We can supply end-to-end management and support of machine to machine (M2M) or standard SIM cards for global cellular solutions
Image & firmware capture
We can prepare and finalise prototype hardware platforms ready for mass production repeatable solutions
I/O labelling & custom livery
Customise chassis colour, I/O labelling and logo (retaining manufacturer serial and name plate) SEE Custom branding ABOVE
Build services
Build services
Production & assembly
Our programmised system build routines are undertaken in our antistatic controlled engineering facility based in the heart of the UK
Imaging & firmware installation
We offer secure and controlled imaging services in-house providing you with your own captured golden image for repeatable and dependable system deployment
Packaging branding
We offer custom OEM product packaging alongside our white label direct delivery service
Security configuration
We can give you guidance on best practice for your security configuration and help with your switch setup and network devices (excludes network security)
Factory Acceptance Test (FAT)
We can ensure proven quality and compliance of your purchased equipment with our in-house factory acceptance tests
Soak & functional testing
Our advanced test services are designed to meet your specific needs including extended soak, full load, burn in and software testing
Build specification documentation
We supply as standard, detailed photographic and documentary evidence of our build process for all computer system solutions
Network & switch configuration
We can set-up and configure all our networking devices to your requirements prior to shipping to you
Network setup method statements & SOPs
We offer full documented network setup method statements and standard operating procedures for your large-scale networking projects
Testing services
EMC testing
Our enhanced EMC testing service ensures your prototyped systems meet regional or market specific standards and certifications prior to mass production
Safety testing
We can undertake full safety testing of your solutions to meet regional or market specific standards (beyond CE marked or self-certified solutions to EU standards)
Thermal testing
We have access to advanced thermal testing and simulation capabilities for custom systems used in demanding environments
Market specific testing
We offer additional testing and simulation services for systems requiring market compliance with specific safety and environmental standards
Support services
Logistics services
Customer stock holding
We can become an extension of your own stock-holding with fast call-off or pre-agreed inventory for improved cashflow and JIT manufacturing (based on a project SLA)
Scheduled orders and call-offs
For OEMs requiring next day/Just-In-Time (JIT) delivery of custom systems with inventory/build management and pre-agreed delivery scheduling
Custom kitting
We offer custom kitting for your complex projects and installations requiring specialist and robust packing and labelling services
Advanced delivery
For more demanding logistics needs we can offer you our advanced delivery services including FORS, same-day and pallet despatch
Inventory management
For on-going engagements, we can scan and track all your BOM components with data which includes contents of each system, warranty status and delivery addresses
After-sales services
Global & extended warranty
We can offer global extended warranties of up to 5 years on all of our product range giving your peace of mind for the duration of your project lifetime
In-country RMA service
Our in-country RMA service is available in over 26 countries and allows for localised returns and repairs, reducing your overall cost of ownership
After warranty repair service
Our after warranty capability offers you peace of mind beyond standard product warranties essential for long lifetime industrial system supply
Lifetime technical support
We offer complete 3rd line UK technical support, free of charge for the lifetime of your product
Lifecycle management
We offer proactive management of end-of-life (EOL) and product change notifications (PCN) across all components within your system
MOXA Certified training
In-house, comprehensive network training to MOXA Certified status is available on all of our networking product range, for more details click here
Do you need an end-to-end solution?
We have the specialist service people and expertise to put together a services set that aligns with your specific requirements. The emphasis is on flexibility but our commitment to excellence is always consistent.
Industrial Computing
Your ideal solution is assured – regardless of complexity in design or build.
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Industrial IoT
Rigorous understanding and wide-ranging design experience.
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Embedded Systems
Robust solutions that are reliable and repeatable.
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Get in touch
Our technical sales team are ready to answer your questions.
T: +44 (0)1782 337 800 • E: sales@impulse-embedded.co.uk
+44(0)1782 337 800
Happy Holidays from Impulse! Please note that we will be closed for the holiday period from 20th December, and will reopen on 2nd January. Our last shipping date of the year to customers will be 18th December 2024.
+44(0)1782 337 800